We plan, deliver and install self-service terminals for banks across Nairobi and central Kenya. When a terminal stops working, the queue at the branch grows and so does the pressure on the staff — our team focuses on bringing the equipment back into service as quickly as possible. That is exactly what we work on: queue at the branch.
The incident is logged and ranked by how critical the site is.
Remote or on-site check to identify the module at fault.
Work on the machine with the parts expected for that fault.
Service report with the parts used and the time service was restored.
Real reviews from Nairobi clients.
"They surveyed first and told us one site could not take the machine. Saved us a wasted delivery."
"The lobby was laid out so the queue clears the doorway. Nobody blocks the counter now."
"Installed overnight and open by the time we unlocked. No trading lost."
| Alert type | Response | Cover |
|---|---|---|
| Critical: machine out of service | 4 working hours | Monday to Sunday |
| High: partial module fault | 1 working day | Monday to Saturday |
| Scheduled: preventive maintenance | Per calendar | Monthly or quarterly |
Response times are set by contract and vary with the location of the machine.
Serving Nairobi with quality materials and certified professionals.
We assess the location before anything is ordered.
Delivery and anchoring, then commissioning and handover.
Moving machines between branches or within a site.
Lobby fit-out with surrounds and customer signage.
Backup power and network provisioning.
First-line checks for branch staff.
Illustrative images of a typical intervention.
Contact us today and receive fast, professional service.